We offer a variety of services to safeguard your business. This page is brief recap of those services. For more information, please < a href="/content/contact-us">contact us by email or by phone.

 

Email Archive

Email archiving is NOT the same as a backup. A backup is snapshot in time, so deleted emails (or documents) are not backed up. Versioned backups keep snapshots for a period of time, but generally not for years. On the other hand, an archive keeps a historical record of each email, incoming and outgoing. You cannot delete or modify archived email. Therefore, archived email is admissible in court should the need arise. Our archive service has the following features:

  • Optional archive for email addresses in your domain
  • No charge for alias email addresses or aiias domains
  • Archive from ONE to TEN years
  • Indefinite "legal hold" for emails involved in a dispute
  • Cannot modify or delete from the archive, making it "discoverable" for litigation
  • Free Do-It-Yourself import and export of emails
  • Ability to search the archive
  • Ability to "tag" emails in the archive, similar in function to creating a folder

Anti-Spam/Anti-Virus

We offer two types of filtering -- (1) basic inbound filtering through MxForce and (2) robust inbound and outbound through GFI. Both services are "cloud based" and offer the same basic inbound filtering:

  • Easy-to-use portal, available 24/7/365
  • Transparent - your service provider configures your email delivery, so configuration is behind the scenes
  • Control over strength of your filter (lenient to strong)
  • Immediate deletion of "sub-lenient" spam and quarantine of "probable" spam
  • Ability to deliver quarantine emails to your inbox
  • Whitelist and blacklist

In addition, GFI filtering provides the following significant extra benefits:

  • Outbound filtering ensures that, if your computer is infected with a virus, you don't broadcast spam or viruses to your contact list or worse, act as a spambot (spambots may be banned by their ISP)
  • Continuity -- if you mail server is unreachable for any reason, incoming email is queued and can be read or responded to from our portal

Monitoring

We can monitor virtually any Internet or network function, including websites, domain registrations, secure certificates, workstations, servers or printers. Each "monitor" can notify you by email or SMS text message if the monitor fails or notices some they awry. Some examples:

  • Monitor your domain registration to make sure it doesn't lapse
  • Monitor your website to make sure it is reachable from the outside world
  • Monitor your email to make sure it's working
  • Monitor your network servers for load and performance characteristics
  • Complete details on our website: watchdog.pro

Because we are a full service provider, there is literally nothing we can't do. If you need it, or simply need an explanation, let us know.

 

Backups

We are a Carbonite reseller. This product allows us to sell and support one of the best "cloud based" backup systems available. First, let this be said: "Many businesses never entirely recover from computer failure when loss of data results. They can lose orders, history, important emails, and so on. It may take weeks or months to get back into full operation, if at all." Obviously, the most common reason to restore from backup is the immediate recovery of a document, file or other data lost for some reason. Sometimes, recovery can be as simple as uploading a backup version and continuing as if nothing happened. More often, recovery is a more lengthy process involving use of a thorough disaster recovery plan - hardware replacement, operating system recovery, application software recovery, and finally -- data recovery. That said, here's our take on backups.

  • It's not "IF" disaster will strike, it's "WHEN".
  • Disasters come in many forms -- natural or manmade, they can all be devastating to your business. Fire, flood, theft, operator error, hardware or software error, computer virus, power failures to name but a few.
  • Backups also protect against human error - e.g. you might delete an important file and empty the trash before you realize what you've done.
  • Even regular offsite backups are prone to failure -- media failure, hardware obsolescence, loss (depending on how stored).
  • Here's our recommended general strategy:
    • Keep an Operating System backup offsite
    • If possible, keep a versioned or rotating backup offsite as well
    • Buy a cheap external hard drive and establish a pattern of regular backups to that device. You may or may not want to take it offsite when you leave home or office
    • Subscribe to a cloud-based backup (e.g. Carbonite) for each retrieval 24/7.

       

    NOTE: although Carbonite can be accessed for a full-system restore, it is more useful as a backup/recovery system for data files only, and preferably one at a time. On-premise backup systems are much faster that a cloud-based backup for full system restores. We highly recommend an external 2Tb to 4Tb backup, which you purchase online or at Staples or Best Buy.