Support

Common questions can be found in this FAQ guide.

• General Settings
• You can't connect (new account)
• You can't connect (existing account)
• Modem Speed isn't optimum
• Changing your modem's SetupString
• I keep getting disconnected ... what's up with that?
• Nothing else works ...

2. DSL

• Why DSL?
• What is DSL?
• What's the difference between DSL and Dialup?
• How much does DSL cost?
• Do I have to purchase additional equipment?
• How does the Router hook up to my computer?
• What computer requirements must I have?
• How do you install the equipment?
• How do I know if I can get DSL?
• How long will it take to get everything up and going with DSL?
• What happens if I get DSL and I'm not satisfied?
• I'm with a different ISP and I want to switch to OIP ... how do I do that?
• I want to switch to DSL with OIP but I want to keep my AOL account. How do I do this?
• How do I signup for DSL?
• How do I pay for DSL?
• I have a phone system. How does DSL connect through that?

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